We want you to be completely satisfied with your Bobbi Brown product purchase. If you are not happy with your order, please review the following policy details.

1. Eligibility for Returns

 

  • Timeframe: We accept returns for products purchased from https://www.bobbibrownofficial.com within 30 days of the original ship date.

  • Condition: Items must be returned in their original condition, unused, and in the original packaging. We cannot accept returns on items that have been significantly used or altered.

2. How to Initiate a Return

 

  1. Contact Us: To start the return process, please email our Customer Service team at info@bobbibrownofficial.com.

  2. Information Required: Please include your original order number, the product(s) you wish to return, and the reason for the return.

  3. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for sending your package back.

3. Refunds and Processing

 

  • Refund Amount: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment.

  • Currency: All refunds are issued in US Dollars (USD), matching the purchase price paid. Please note that your bank may charge a small fee for currency conversion.

  • Processing Time: Please allow 7-10 business days for the refund to appear on your statement after the return has been processed at our facility. Original shipping charges are non-refundable.

4. International Returns (Worldwide Shipping)

 

  • Shipping Costs: For orders shipped under our worldwide shipping policy, the customer is responsible for all shipping costs associated with returning the product to our facility. We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

  • Customs/Duties: The customer is responsible for any taxes, duties, or customs fees incurred on the returned merchandise.

5. Exchanges

 

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item.

Email Contact: info@bobbibrownofficial.com Website: https://www.bobbibrownofficial.com