FAQs

Ordering & Payment

Q: What currency are your prices listed in? A: All prices on https://www.bobbibrownofficial.com are displayed and processed in US Dollars (USD).

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, Amex, Discover) and popular digital wallets like PayPal and Apple Pay.

Q: How do I cancel or change an order? A: We process orders quickly! If you need to cancel or modify your order, please contact us immediately at info@bobbibrownofficial.com. We cannot guarantee changes once the order enters the shipping phase.

Shipping & Delivery

Q: Do you ship internationally? A: Yes, we offer worldwide shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your specific location.

Q: How long does it take for my order to ship? A: Orders typically take 1–3 business days to be processed and prepared for shipment. You will receive an email with tracking details once it ships.

Q: Will I have to pay customs duties or taxes? A: For orders shipped internationally, import duties, taxes, and customs fees imposed by the destination country are the responsibility of the customer. We recommend checking with your local customs office for specific details.

Q: How can I track my order? A: Once your order is shipped, you will receive a Shipping Confirmation Email containing your tracking number and a link to monitor your package’s progress.

Returns & Products

Q: What is your return policy? A: We accept returns within 30 days of the original ship date, provided the items are unused and in their original packaging. Please contact info@bobbibrownofficial.com to initiate a return.

Q: Do you offer exchanges? A: We generally do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.

Q: Do you provide samples? A: Samples are often included with purchases during special promotions or automatically added to your cart during the checkout process.

Q: I have a question about my skin type or product recommendation. Who can I ask? A: For personalized beauty advice, please send us an email at info@bobbibrownofficial.com, and our customer support team can assist with product recommendations.

Contact Us

Q: How can I contact customer support? A: The best way to reach us is via email: info@bobbibrownofficial.com. You can also visit our website for more information: https://www.bobbibrownofficial.com.